Plymouth Citybus have posted the reasons behind their service changes coming up, giving an honest account of where they find themselves…
Today, (5th April 2022) Plymouth Citybus Management advised customers of changes to the Plymouth Bus Operation that form part of a multistep recovery plan commencing on 10th April 2022.
Along with many other organisations, the company is facing significant headwinds in terms of increasing costs and stagnant demand supressing revenue. Fare paying passengers are currently at 80% and free concession passengers at 60% of pre-Covid levels.
The company explained that, as with all bus operators, it has been in receipt of Government funding that was only paying for capacity to meet social distancing requirements. Now that the Government requirement for social distancing has been removed, the funding that was maintaining the network at pre-Covid levels is now being phased out.
The company has responded by developing a recovery plan that will secure as much of the existing network as possible, matching timetables to current demand levels. The company knows this will not be pain free as the only actions available are to increase prices and reduce service levels in areas with insufficient demand to cover the cost of operation.
Therefore, on 10th April 2022, prices across the network will increase by an average of 8%, (the first fare increase since Autumn 2019); to try and aid families the popular add a child for £1.50 ticket has been frozen.
Additionally, on the 10th of April 2022, the previously announced frequency changes to services 8/9, along with changes to services into Cornwall take effect. With the ensuing reduction to Torpoint services, the 33 timetable has been rerouted via Ford Hill to maintain a half hourly service to Stoke via Wilton Street.
The next step in the recovery plan takes effect at the end of the school holidays from 24th April 2022.
From this date changes to the network will affect the 5/5A which will operate between Royal Parade and Plymstock only; with the section between Royal Parade and Saltash being withdrawn.
There are changes to the way Southway is served, with reductions to service 41, the withdrawal of service 40 and then the provision of new journey solutions, through enhancements to services 42 and 42A.
The 42 and 42A will provide four buses an hour from Southway, operating via Looseleigh Lane or the George Junction to Derriford before continuing to Royal Parade. Additionally, a revised service 41 will run hourly to Mayflower Street, providing services to Sir John Hunt school.
The company is working with Plymouth City Council to finalise the next steps of the recovery plan that are anticipated to be implemented in September 2022.
Richard Stevens, Managing Director of Plymouth Citybus, said: “It is hard to see any good news in the steps we have been forced to take; in truth, they could have been much worse. As a company we have minimised the impact of the current situation the bus industry finds itself in, by absorbing as many costs as possible. This is a vital reset of our operation, that will provide a platform for reliable service delivery and an opportunity to grow back over coming years.
"It is no secret that our operational delivery has been severely challenged over recent months, I am hugely grateful for the patience and support our customers have shown and the valiant efforts of my team. I am personally devastated that people who rely on our services will have to shoulder the consequences of our Covid recovery in this way.
"With no further funding available, this is the only viable way forward; these changes are implemented with a heavy heart, I am sincerely sorry for the impact this may have on people’s lives.”
| Route | Details |
| 5/5A |
Withdrawn from Devonport and Saltash to make it more
reliable between Plymstock and the City Centre. Anyone wanting to travel
between Saltash and the City Centre can use Services 11, 12 or 72 every 20
minutes. Anyone wanting to travel between Devonport and the City Centre
can use Services 21 or 21A every 10 minutes. School holiday timetables
revised to reflect lower traffic levels. |
| 27 |
Journeys between 16:00 and 18:00 from Royal Parade will
run five minutes later on weekdays. |
| 28/28A |
28A brought back into use to serve Mainstone as Forder
Valley will be reopened, replacing Service 42. Services 28 and 28A will
each run hourly, covering Henders Corner, Culver Way and Charfield Drive every
half hour between them. Service 28 will continue via Shallowford Road and
Austin Crescent to Crownhill, and Service 28A will go via Miles Mitchell and
Forder Valley to Mainstone and Asda. The early journey from Derriford
Hospital at 06:38 will run seven minutes earlier at 06:31. |
| 34/34A |
New service 34A will run between the City Centre and
Royal William Yard. Service 34 will no longer go to Durnford Street
or Royal William Yard, making a more direct route between Derriford Hospital,
the City Centre and Devonport. Some weekday afternoon and early
evening journeys are being extended to serve Plymbridge Road and Estover
Industrial Estate, covering part of the former Service 42. The first
Sunday journey to the City Centre will run five minutes earlier |
| 40/40A/41/41A |
40 and 41 services replaced by the 42 and 42A. Anyone
wanting to travel between Whitleigh and Southway will need to change at
Crownhill. Service 71 will also provide an alternative link between
Whitleigh and Looseleigh. 40A and 41A services withdrawn to be replaced
by the 44 for journeys to Whitleigh and the 42A for journeys to Southway.
Southway will now be serviced mainly by services 42 and 42A, as set out below.
The 42 and 42A will provide four buses an hour from Southway, operating via
Looseleigh Lane or the George Junction to Derriford before continuing to Royal
Parade. Additionally, a revised service 41 will run hourly to Mayflower
Street, providing services to Sir John Hunt school. |
| 42 |
Route changed to cover Southway running via Southway
Drive, Clittaford Road, Flamborough Road and back down Southway Drive, it will
no longer cover Estover and Mainstone. Retimed around Manadon Roundabout
to improve reliability. School holiday timetables revised to reflect
lower traffic levels. Evening journeys retimed to provide better
departure times from Derriford Hospital towards the City
Centre |
| 42A |
Route changed to cover Dunnet Road and Clittaford Road
instead of the section between The Falstaff Inn and Southway Drive.
Retimed around Manadon Roundabout to improve reliability. School holiday
timetables revised to reflect lower traffic levels. |
| 42C |
Sunday timetable retimed to improve reliability.
Retimed around Manadon Roundabout to improve reliability. School holiday
timetables revised to reflect lower traffic levels. |
| 44A |
44A route changed to cover Taunton Avenue in both
directions on most weekday journeys. Service 44 will have extra journeys
on Sunday evenings to replace Services 40A and 41A. Retimed around
Manadon Roundabout to improve reliability. School holiday timetables
revised to reflect lower traffic levels. |
| 807 |
Duplicate bus starting and ending at Mutley Plain is
withdrawn – there will be just one bus on this service. |
From Sunday 10th April 2022 we will introduce price increases across a number of tickets on the Plymouth Citybus network.
Why the changes?
As with many industries we have seen a large increase in our costs recently. We have tried to absorb as many of our cost increases as possible by working more efficiently to provide your bus services throughout Plymouth.
The last bus fares increase in Plymouth was back in 2019. We have tried to hold off on the decision to raise bus fares as long as possible.
What is changing?
We will be freezing the price of our ever popular ‘Kid Add-On’ at £1.50, which helps hundreds of thousands of families each year and has been at this price since 2018. Our Weekend Wonder, Night Rider and Group tickets, all remain frozen.
| Tickets | Details |
| Singles & Returns |
Single tickets will see an increase of 20p or 30p.
Returns will see an increase of between 30p and 50p, dependant on distance
travelled. |
| Day Tickets |
Dayrider zone 1 & 2 ticket will increase by 30p to
£5.00 for adults and £3.80 for children. We have been studying new
passenger travel trends; to help passengers will be replacing our bundles of 12
Dayriders with a new ‘Flexi 5’ day ticket via our App. This will allow
passengers to buy a bundle of 5 day tickets for just £20 (or £4 a day) for
adults and £15.20 (or just over £3 a day) for children. The ticket
bundle is valid for a month from purchase, meaning there is a lower up front
cost to take advantage of the lowest cost day tickets. |
| Week & Month Tickets |
Our weekly zone 1 & 2 ticket will rise by £1 to
£20 for adults and £15 for children. This has only increased by 11% in over 5
years! We will be removing any of our route week tickets that are still
in circulation. |
I must admit I am more disappointed that the 12 rider ticket is no longer being offered as the replacement 5 day rider although reasonable value only lasts for one month. It might become more usable for me later in the year but one month isnt that long. Having said that though I do have 11 dayriders left on my phone which at the current rate will last me well into Summer…You have a few days left to top up at the old prices…

Sources:
| Date | Source | Publication | Archive Copy |
| 05 Apr 2022 |
Plymouth Citybus |
Today, (5th April 2022) Plymouth Citybus Management
advised customers of changes to the Plymouth Bus Operation that form part of a
multistep recovery plan commencing on 10th April 2022. |
L0051 |
| 05 Apr 2022 |
Plymouth Citybus |
We’re planning some changes in April which will involve
reductions to some services as we continue to emerge from
Covid. |
L0052 |
| 05 Apr 2022 |
Plymouth
Citybus |
From Sunday 10th April 2022 we will introduce price
increases across a number of tickets on the Plymouth Citybus
network. |
L0053 |
| 05 Apr 2022 |
Plymouth
Citybus |
Your Citybus Ticket Guide: New fares from 10th April
2022 |
L0054 |