02 February 2012

People have to pay to catch the bus–shock horror!

Poor Plymouth Citybus. This week sees yet another ‘non story’ being blown up in the local press:

A GROUP of angry parents have formed a pressure group after Citybus charged their children £6 each to get to school for forgetting their pre-paid bus passes – and then refused to refund the money. Jane Scott, from Crapstone, and a number of other parents in the village are busy getting people to sign a petition in a bid to get Citybus to change its policy on refunding charges incurred when school children forget their pre-paid bus passes.

“I wasn’t annoyed that she had to pay – I understand their no pass, no travel policy completely, but what I fail to see is why they have refused me a refund when in effect I have already paid for the trip.

She is now questioning the legalities behind being made to pay twice for the same journey and has contacted Trading Standards. She said: “I can’t believe how awful Citybus are being – I’m not sure it’s even legal. “I have formed this pressure group to tackle the problem head-on. We need to get this sorted – it’s not fair.

Peter Oliver, commercial manager at the bus company, said: “We carry a large number of customers every day and we have never had to even address this issue in the past because it has never been a problem.

“It’s a simple policy – if you forget your pre-paid pass, then you have to pay – people accept that and it’s the same on every mode of transport.

Full story This is Plymouth

I have a bus pass myself which means I have pre paid my bus fares. However, if I loose or forget my pass I have to pay on the bus. Its annoying to myself but its just the way it is. Its never occurred to me to try and get the fares back. I am not sure it would even be possible to administer even if the company were happy to oblige. Even if i can prove I had a valid pass for a journey which I had to pay for, how to I prove that I actually made that journey?

The “I’m not sure its even legal” comment is my favourite!

Plymouth Citybus 186 F603GVO

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      1. too right no pass no free ride,its amazing to me that you parents dont get it.
        you wouldnt expect to let your kids into a taxi without pre or paying why should buses have too ,i totally agree with the charges ,
        your kids need to be more organised in the mornings.

      2. No Pass, No Travel. Thats It.

        The £6 was paid, and the Service Vended. A 'Refund' is Totally Unsuitable.

        Said Parents need to take Responsibility for the their Children's Misdeeds.

      3. beyond belief the Herald even publishes this rubbish, guess it was a quiet news day!

      4. Don't look to Citybus for a refund - deduction from pocket money should mean fewer forgotten passes!

      5. I have just read this article and couldn’t help but laugh. In 2006 I Worked for a bus company and if the children didn’t have a pass it was company policy that they pay full price (they can’t prove they are eligible for travel without the pass), good on City bus for charging them full price.


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